1. All pricing will be as per the most recently published Dignity Transportation Inc price list.
2. A gas surcharge and all applicable taxes will be charged as per said price list.
3. For some bookings you may be required to provide a valid credit card number so funds may be held and charged as per our cancellation policy.
4. It is the responsibility of the customer to inform Dignity Transportation if the wheelchair is anything other than a standard wheelchair size which is 27 inches in width and 42 inches in length or has leg extensions and/or extra medical equipment.
5. The customer must inform us, at the time of the booking, if the total weight of the passenger and mobility device is over 750 lbs.
6. ALL changes or cancellations of orders with more than 24 hours notice can be made through our online system, our app or a dispatcher of Dignity Transportation Inc.
7. ALL changes or cancellations of orders with less than 24 hours MUST be made through a dispatcher of Dignity Transportation Inc.
8. No show and cancelled at the door will be charged full trip price.
9. Waiting time charges will apply if the driver does not start loading the vehicle within 15 minutes of the scheduled pick up time or the driver’s arrival time, whichever is later.
10. Cancellations of a Sedan or Regular Capacity Van for a regular booking
a. If it is an In Area booking, cancellation must be made at least 2 hours prior to the scheduled pick up time or the customer will be charged the full amount.
b. If it is an Out of Area booking, cancellation must be made at least 24 hours prior to the scheduled pick up time or the customer will be charged the full amount.
11. Cancellations of a Sedan or Regular Capacity Van for an hourly booking
a. If it is an In Area booking, cancellation must be made at least 24 hour prior to the scheduled pick up time or the customer will be charged 50% of the full amount. If it is less than 4 hours notice, the customer will be charged the full amount.
b. If it is an Out of Area booking, cancellation must be made at least 48 hours prior to the scheduled pick up time or the customer will be charged the full amount.
For a trip to be considered In Area all the locations must be within the following regions: Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Aurora, Stouffville, King City, Newmarket, East and West Gwillimbury, Bradford, Pickering, Ajax and Uxbridge
12. Cancellations of a High Capacity Van booking (Vans holding more than 6 passengers in total or more than 2 passengers in a wheelchair) must be made at least 48 hour prior to the scheduled pick up time or the customer will be charged the full amount.
13. Cancellations of a Bus booking must be made at least 1 week prior to the booking or the customer will be charged the full amount.
14. There will be a $50.00 non-refundable booking fee for all cancellations of a Bus booking. This fee is included in the quoted price.
15. Cancellations of a COACH booking must be made at least 2 weeks prior to the booking or the customer will be charged the full amount.
16. There will be a $100.00 non-refundable booking fee for all cancellations of a COACH bookings. This fee is included in the quoted price.
17. Changes to the date or time of a current reservation, given less notice than as specified in our cancellation policy, may result in a reservation change fee.
18. To calculate the required time to cancel a reservation whose date has been changed the earliest date for which the booking is made will be used.
19. Dignity Transportation must be notified within 4 hours of the home being notified by the Health Department of an "Outbreak", that you are cancelling your scheduled trip. If the "Outbreak" is issued on the day of the booking Dignity Transportation must be notified within one hour of the issued "Outbreak".
20. If a cancellation to a Bus booking is done with less than the required notice, due to an outbreak, as determined by Public Health, the customer whose run was cancelled, must within 7 days of the outbreak being lifted, reschedule the ride by calling or emailing Dignity Transportation. The on-line portal is not currently set up to handle this.
21. The rescheduled ride must be taken within 30 days of the day that you call or email to make the arrangements.
22. If the above is not followed, you will be charged for the ride that was cancelled due to outbreak.
23. If the rescheduled ride is cancelled, you will be charged for the originally booked ride that was cancelled due to outbreak. Should you cancel another ride that you already have scheduled in order to replace it with the ride you are rescheduling, you will be charged for the ride you cancelled due to outbreak as well as the ride you scheduled to replace it.
24. Dignity Transportation reserves the right to request a copy of the "Outbreak" document issued by Public Health.
25. Dignity Transportation must be notified within 4 hours of a "weather advisory", issued by the City, such as extreme cold advisory or an extreme heat advisory, that you are cancelling your scheduled trip. If the "weather advisory" is issued on the day of the booking Dignity Transportation must be notified within one hour of the issued "weather advisory". You will still be charged for the trip. A credit note will be applied if the invoice is paid within our terms of Net 15 days and a new reservation, that is not previously booked, is scheduled for a date that is no more than 30 days after the weather advisory is lifted.
26. All rides originated outside of the following regions: Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Aurora, Stouffville, King City, Newmarket, East and West Gwillimbury, Bradford, Pickering, Ajax and Uxbridge, must be prepaid at the time of booking or through PayPal prior to the trip.
27. A clean up fee may be charged in the event that the vehicle is left in a condition where more than the standard clean up is required.
28. The customer will be charged for any damage done to the vehicle. Said charges may include lost income for the driver resulting from down time.
29. Any changes in the cancellation policy will be made on a case by case basis solely at the discretion of the management of Dignity Transportation Inc.
30. The registered business is responsible for payment on the account until Dignity Transportation Inc receives a written cancellation.
31. No account may be cancelled retroactively.
32. If there is a dispute on a charge, it must be forwarded in writing within 15 days of date of invoice or it will not be accepted and the full charge will be due and payable.
33. Dignity Transportation Inc will measure all distances using appropriate computer software and charge accordingly.
34. Terms of payment are net 15 days from date of invoice and an overdue fee of 2%
per month will be charged on late payments.
35. From time to time due to unusual weather or road conditions the vehicle may be late and Dignity Transportation Inc does not accept any responsibility in late arrival or no show fees administered to the client.
36. Orders will only be accepted by an authorized person or persons. These orders may be booked online through our website or app, emailed, faxed or phoned in.
37. Dignity Transportation Inc reserves the right to add 3% to any account being paid by credit card.
38. Should legal action be required to collect an over due account, the registered business is responsible for said expenses.
39. Prices are subject to change without notice.
40. Terms and conditions are subject to change without notice.